Returns & Replacements
Refunds are generally initiated in the following scenarios:
- When Prepaid Orders are cancelled by Customer/Herbal Platter before shipping
- If our courier partner is unable to deliver the order
- If the product received by the customer is damaged in Transit or a Defective product is received.
Refund depends upon the mode of payment. Please refer to the list below:
- Debit card: 7 – 9 Business days
- Credit card: 10 – 15 Business days
- NEFT : 4 Working Days
- Wallets : 7 – 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your bank’s customer care number to know the status of the transaction
The refund in case of COD shall be done as Store Credit to your Registered Account. You can use this Store Credit to purchase anything on Herbal Platter or have them credited back to your Bank Account. The amount of Store Credit shall be credited into your bank account, the details for which have been provided by you to us.
Note : We don’t refund in Cash.
Payments
We accept multiple modes of payment such as Credit Cards, Debit Cards, UPI, Netbanking, Cash On Delivery (COD).
Yes, Cash On Delivery option is available on all products.
Payment can fail due to a technical glitch or due to
incorrect payment credentials. If the amount has been deducted from your
account without order confirmation, please do not place a second order for the
same product. Within 48-hours, your order will automatically be confirmed by
our system & a confirmation will be sent to you through Email and SMS.
However, if your order is not confirmed or you get a payment declined message,
please check with your bank for details or contact us. You may be required to
submit a screenshot of your account statement.
Please stay rest assured that your amount will be refunded to you in case of
failed order transaction.
Orders & Cancellation
You can cancel your order if it is not shipped. You can
contact us immediately at sales@herbalplatter.com or +91 808-199-7051.
We recommend you to place a new order for the same product
with changed quantity.
You will receive the refund in the same mode of payment
through which the payment was made.
Yes, you will receive an invoice for your order. The invoice
will be sent to your registered email address once your order is processed and
shipped. You can also view and download it from your account on our website for
easy reference.
Shipping & Delivery
Our team works to dispatch the order on the same day the
order is received. We ship with reputed courier companies like Delhivery, Ecom
Express, Xpressbees, DTDC. You will receive the courier in 5-7 days from
shipping.
The shipping cost, if applicable, is mentioned on the
product page. The amount that you pay while placing the order at
herbalplatter.com would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the
package. It is the same price that is displayed while placing the order. You
are not required to pay any extra amount at the time of receiving the COD
order.
No, we currently do not deliver to international locations,
but if you want to send any parcel to your loved ones/yourself, our team will
go extra mile, just contact us.